The Process of Becoming a Preferred Vendor

6/28/2021 (Permalink)

SERVPRO is always there to provide the best service possible.

Many homeowners in Ogden, Utah, rely on an insurance agent to recommend a preferred vendor when they need the services of water damage mitigation experts. To receive referrals from the corporate office, SERVPRO franchises must follow 21 different guidelines. This standard of excellence assures both insurance providers and their clients that they are getting the best professional service possible.

Claims Information Center

When providers look for preferred vendors, one of the factors they consider is usually the accuracy of job progress reporting. The SERVPRO Claims Information Center keeps track of every aspect of each job:

• Assessment of original damage.
• Ongoing updates of process.
• Estimated cost.
• Additional damage found during mitigation.
  

The CIC is instrumental in helping providers streamline the claims process so that they can better serve their clients. It helps maintain transparent communication between the technicians involved in the restoration and the company footing the bill. It also is an easy way to keep homeowners up to date on the progress being made.

Franchise Responsibilities

Carrying the name SERVPRO your franchise isn't enough to secure referrals from the corporate office. Each franchise must meet certain standards of excellence to qualify for the vendor program. For example, all technicians must undergo a background check and complete rigorous training by the IICRC to ensure their work is up to par. The franchise owner must also be insured to protect customers. Only franchises that have passed all 21 points of the validation guidelines are eligible to receive referrals for jobs that come through the call center.

Every insurance agent knows the importance of having reliable contacts in the damage mitigation and restoration industry. Each SERVPRO franchise should aspire to the standards set by the company to become a preferred vendor for insurance providers and their clients. Maintaining that level of excellence is a lot of work, but it pays off in the trust that it inspires in your reputation.